The growth of the mobile internet and converged services is creating new challenges related to the use and protection of people’s personal information. The legal landscape is also evolving to address the challenges related to privacy and security posed by emerging technologies and enhanced data processing capabilities.

This course investigates the current state of mobile privacy and security, highlights research into consumer attitudes towards their privacy and examines current and emerging regulations around the world.

The course also reviews the GSMA’s universal Mobile Privacy Principles, Privacy Design Guidelines for App Developers and industry initiatives that give consumers more control over how their information is used and processed.

Course Objectives

  • Understand the key aspects of mobile privacy, data protection, security concepts and consumer trust.
  • Consider the role of mobile operators, internet content providers and consumers in respecting and protecting the privacy of consumers.
  • Discover how regulation can be applied effectively to protect consumer privacy and security in a converged world.
  • Explore practical solutions and initiatives that enable the operationalisation of privacy and security within mobile operator environments.
  • Establish a good foundation in privacy and data protection as well as security principles as they apply within the mobile industry.

Course Enrolment Criteria

This course is open to:

  • Regulators
  • Policymakers
  • Representatives from academia and international organisations working on regulatory or policy issues

We cannot accept applications from individuals working in the private sector or those not involved in policy or regulation.

Course Completion Certificates

All of our courses are certified by the United Kingdom Telecoms Academy (UKTA) and can be used as evidence of professional development.

To qualify for a course completion certificate, you must view all the course sessions and answer correctly all the quiz questions you will find as you progress through the sessions. You will also need to fill out the course survey.

You do not have to complete a final project to earn a course completion certificate but we strongly encourage you to create one. Putting together a final project will give you an opportunity to reflect on the principles covered during the course and help you discover how they could be applied to your own country. If you submit a final project the course trainer will provide you with valuable feedback that you may find useful in your day-to-day work.

Course Structure and Study Time

The course consists of three sessions and you will gain access to all of them on the course start date. You will have the opportunity to ask questions about the content of the course on the course forum.

It should not take you more than two to three hours of study time per week to complete the course in three weeks. You will have, however, six weeks to complete it. If after six weeks you have not completed the course, you will have to start it again the next time it is offered.

If you decide to submit a final project, it will probably take you four to six hours to put it together. You will have six weeks to submit your final project.

If you have any special needs regarding this training course, please us let us know via our contact form so we can get in touch to discuss how your needs can be met.

Enrolment is curently not open.

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Duration: 3 weeks
Start date: 22 February 2024

Enrolment is curently not open.



Natasha Jackson
Head of Public Policy and Consumer Affairs GSMA

Natasha Jackson is a public policy expert, with over 25 years of experience in the information and communications technology (ICT) sector. Currently she is the Head of Public Policy and Consumer Affairs for the GSMA, the global organisation representing the interests of mobile operators worldwide.

Natasha joined the GSMA in 2006 and built up the association’s advocacy work on consumer affairs, leading the organisation’s work on data privacy, security, safety and child online protection.

Prior to joining the GSMA, Natasha worked within both blue chip international and start-up companies. She began her career in Cable & Wireless plc, where she worked in a number of roles in finance, mobile, new business development and strategy departments across European, Caribbean and Asia Pacific markets as well as in the USA.

Natasha has a BA in Economics, qualified with the Chartered Institute of Management Accountants, is a board member and former Chairman of FOSI and an advisory board member for Child Helpline International. She is of European origin, has lived in five continents, speaks four languages and has two children.



Daniela Gutierrez-Torres
Training Manager, GSMA

Daniela works on the GSMA’s Capacity Building program and manages the delivery of training content to regulators and policymakers worldwide and leads capacity building partnerships with the World Bank, ITU, among others. Before joining GSMA, Daniela worked at the LSE Firoz Lalji Institute for Africa. She designed and delivered training to African graduate students to develop leadership and critical skills and coordinated the Programme for African Leadership’s wide range of operational and developmental activities.

Daniela holds an MSc in Social Innovation and Entrepreneurship from the London School of Economics and Political Science, and an MA in Theory and Practice of Human Rights from the University of Essex. Her interests and expertise lie at the intersection between social innovation, economic and social rights, and social development.

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