Although the world is more connected than ever before, not everyone currently benefits. This course focuses on both expanding mobile broadband coverage (especially in rural areas) and on accelerating mobile internet adoption, which is the biggest challenge we face in addressing the digital divide. Packed with the latest GSMA insights into the barriers to digital inclusion, the course also details concrete policy actions that can be used to address them. This training has been developed by the GSMA Connected Society programme, which is funded by UK Aid and the Swedish International Development Cooperation Agency (Sida)

Course Objectives

  • Gain a better understanding of the factors impacting the digital divide
  • Understand the policy levers that can help bridge the digital divide
  • Create an action plan to address the digital divide in your country

Course Enrolment Criteria

This course is open to:

  • Regulators
  • Policymakers
  • Representatives from academia and international organisations working on regulatory or policy issues

We cannot accept applications from individuals working in the private sector or those not involved in policy or regulation.

Course Completion Certificates

All of our courses are certified by the United Kingdom Telecoms Academy (UKTA) and can be used as evidence of professional development.

To qualify for a course completion certificate, you must view all the course sessions and answer correctly all the quiz questions you will find as you progress through the sessions. You will also need to fill out the course survey.

You do not have to complete a final project to earn a course completion certificate but we strongly encourage you to create one. Putting together a final project will give you an opportunity to reflect on the principles covered during the course and help you discover how they could be applied to your own country. If you submit a final project the course trainer will provide you with valuable feedback that you may find useful in your day-to-day work.

Course Structure and Study Time

The course consists of five sessions and you will gain access to all of them on the course start date. You will have the opportunity to ask questions about the content of the course during a live chat session as well as on the course forum.

It should not take you more than two to three hours of study time per week to complete the course in four weeks. You will have, however, seven weeks to complete it. If after six weeks you have not completed the course, you will have to start it again the next time it is offered.

If you decide to submit a final project, it will probably take you four to six hours to put it together. You will have six weeks to submit your final project.


Enrolment is curently not open.

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Duration: 4 weeks
Start date:
To be confirmed

Enrolment is curently not open.

Melle Tiel Groenestege
Director Policy and Advocacy, GSMA

Melle Tiel Groenestege is Director of Policy and Advocacy for the Digital Inclusion programmes at the GSMA. He works on policies and advocacy campaigns to address the barriers to mobile internet adoption, expanding mobile broadband coverage and bridging the digital gender divide.

Prior to joining the GSMA, Melle was responsible for Government Relations at the headquarters of VEON, one of the largest telecommunication providers active in emerging markets. Before joining VEON, Melle worked at the International Telecommunications Union (ITU) on corporate strategy, focusing on the role of digital technologies in advancing the UN Sustainable Development Agenda.



Andrea Guajardo
Responsable senior des partenariats et de la formation numérique, GSMA

Andrea est responsable senior des partenariats et de la formation numérique pour le programme de renforcement des capacités de la GSMA. Basée à Santiago du Chili, elle gère le programme CE-Digital, une initiative de renforcement des capacités en Amérique latine construite avec la CAF et la CEPALC, qui offre des opportunités de formation gratuites sur les télécommunications aux régulateurs et aux décideurs politiques de la région depuis 2016. Andrea gère également la GSMA Formation en ligne sur le renforcement des capacités à l’intention des régulateurs et des décideurs du monde entier et mène des partenariats de renforcement des capacités avec la Banque mondiale et l’UIT.
Elle est titulaire d’une maîtrise en linguistique, d’un baccalauréat en éducation en anglais de l’Université de Santiago du Chili et d’un diplôme en relations internationales de l’Université du Chili.

For any queries about our course catalogue, please send us an enquiry.