Responding to Disasters and Humanitarian Crises

Course Content

Course Overview

Recent emergencies, such as the major hurricanes in the Caribbean and the unprecedented number of people being forcibly displaced around the world, highlight the increasingly important role mobile plays during times of crisis. As mobile communication becomes ever more critical to the success of disaster response efforts and humanitarian aid delivery, policymakers and regulators need to better understand how they can support these efforts through effective policies.

This course looks at the role of policymakers and mobile operators in disaster response management and the effect they can have on the acceleration of aid delivery during and after a humanitarian crisis.

Course Objectives

• Learn how improved coordination between mobile operators, governments, regulatory authorities and the humanitarian community can mitigate risks during times of crisis.
• Discover how regulators around the world are adopting flexible approaches to policy during emergencies to positively impact response efforts.
• Understand and explore how mobile platforms can digitise humanitarian aid delivery channels through innovative case studies.

Course Completion Certificates

All of our courses are certified by the UK Telecoms Academy (UKTA) and can be used as evidence of professional development.

To qualify for a course completion certificate, students need to view all the course sessions and complete a short final project. Students are also strongly encouraged to take part in weekly live chat sessions and to discuss the course content on the Course Forum.

Course Forum

This forum is restricted to members of the associated course(s).

This forum is restricted to members of the associated course(s).

Course Duration
4 weeks
Next Scheduled
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Course Leader
Ken Okong'o
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Course Moderator
Andrea Guajardo
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Andrea is Senior Partnerships and Digital Training Manager for the Capacity Building programme. Based in Santiago, Chile, she manages the CE-Digital programme, a capacity building partnership with CAF and ECLAC in Latin America. Andrea holds a Master's degree in Linguistics and a Bachelor's degree in English Education from the Universidad de Santiago.