In partnership with the World Bank’s Open Learning Campus

Official proof of identity is fundamental to an individual’s ability to enforce their rights and secure access to a wide range of important services. However, one billion people in the world, many of them women and forcibly displaced people, are still unable to prove their identity.

This four-week course highlights the fundamental role digital identification can play in empowering these people to become digital consumers so they can fully participate in today’s digital economy. It further highlights the impact certain government policies can have on the ability of vulnerable groups to access official proof of identity as well as identity-linked mobile services.

Course Objectives 

  • Understand the linkage between proof-of-identity policies and people’s ability to access mobile services that can boost social, digital and financial inclusion.
  • Develop an appreciation of the good practices that governments looking to accelerate their digital transformation journeys can adopt and understand how these can be amplified by leveraging mobile operators’ core capabilities and reach.

Who is this course for?

World Bank staff and policymakers and regulators with responsibility or interest in telecommunications policy from around the world.

We have limited the number of places on this course to offer participants a high-quality learning experience. Apply immediately if you don’t want to miss out!

Course Completion Certificates

All of our courses are certified by the United Kingdom Telecoms Academy (UKTA) and can be used as evidence of professional development.

To qualify for a course completion certificate, you must view all the course sessions and answer correctly all the quiz questions you will find as you progress through the sessions. You will also need to fill out the course survey.

You do not have to complete a final project to earn a course completion certificate but we strongly encourage you to create one. Putting together a final project will give you an opportunity to reflect on the principles covered during the course and help you discover how they could be applied to your own country.  If you submit a final project the course trainer will provide you valuable feedback that you may find useful in your day-to-day work.

Course Structure and Study Time

Every week you will gain access to one or two sessions. You can ask questions about the content of the course during the weekly live chat sessions as well as on the course forum.

There will be a live chat session every week for four weeks, and you should have viewed all the course content by the time the last chat session takes place. However, you will have two extra weeks to complete the course. If after six weeks you have not completed the course, you will have to start it again next time it is offered.

It should not take you more than two to three hours of study time per week to complete the course in four weeks.

If you decide to submit a final project, it will probably take you four to six hours to put it together. You will have seven weeks from the start of the course to submit your final project. You will not be able to submit your final project until you have viewed all the course sessions.

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28 days
Start date
7 November 2019
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Yiannis Theodorou
Senior Director, Advocacy, GSMA

Yiannis currently heads the GSMA’s Digital Identity programme and leads the development of several policy and advocacy initiatives in development and humanitarian contexts. He is currently exploring the role of mobile and government policy in accelerating digital identity ecosystems to support the digital and financial inclusion of under-served populations. He has been researching and advising Governments and Mobile Operators on Mobile SIM registration and know-your-customer regulation across Africa, Asia, the Middle East and Latin America.

He previously led public policy initiatives related to the use of Big Data for Social Good and the Internet of Things, focusing on consumer data protection and privacy by design.



Aanchal Paliwal
Partner and Delivery Manager, GSMA

Aanchal is the Partner and Delivery Manager for the GSMA’s Capacity Building Programme, responsible for managing regional and global partnerships, and coordinating the delivery of specialised training to regulators and policymakers. She has a background in international development and holds a Master’s degree in International Studies and Diplomacy from SOAS, University of London.

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